Refund & Exchange Policy
We want you to love what you wear. If something doesn't fit or feel right, we make returns and exchanges simple, free, and fast.
Free Size Exchange
Need a different size? We'll send the replacement first and wait for the original — no extra shipping charges, no re-stocking fees. Start a size exchange from your account or by emailing support@luxelanepremium.co.uk.
30-Day Return Window
You have 30 days from the delivery date to return unworn items with original tags attached. Once we receive your return, refunds are issued within 3 business days to your original payment method.
Eligibility Conditions
- Items must be unworn, unwashed, and free of marks, odors, or alterations.
- Original tags and packaging must be intact where possible.
- Final-sale items, monogrammed pieces, and Limited Drops marked “no return” are not eligible for return or exchange.
How to Start a Return
- Visit your account page and select the order.
- Choose the items and the reason.
- Print the prepaid return label emailed to you.
- Drop off the package at any participating carrier location.
Damaged or Incorrect Items
If your order arrives damaged or you receive the wrong item, contact us within 7 days of delivery. We will arrange a free return and send a replacement at no extra cost.
Refunds
- Refunds are issued to the original payment method.
- Shipping fees are non-refundable unless the return is due to our error.
- Bank processing times may add 5–10 business days after we issue the refund.
Exchanges for Members
Insider and VIP members receive unlimited free exchanges and may request a different color or a comparable item in the same price tier, subject to availability.
Contact
Need help with a return or exchange? Reach us at support@luxelanepremium.co.uk or call +1 (800) 555-0173, Mon–Sat, 9 AM – 6 PM.